Terms and Conditions of web orders of products
The domains hvammsvik.com and hvammsvik.is are owned and maintained by Hvammsvík Sjóböð ehf. (here after referred to as Hvammsvik Hot Springs or Hot Springs or The Company) kt. 5712200590 Icelandic VAT number 139856. The terms and conditions stated below should be interpreted according to Icelandic law. Any dispute that might come up between parties should be solved at court. The Company’s district court of defence is The District Court of Reykjavík.
Service of Orders
Orders made on weekdays are usually shipped from our warehouse within 2 (two) business days. Orders made during the weekend or on public holidays are shipped out within 1-2 (one to two) business days.
Home Delivery of Orders
Hvammsvik Hot Springs can not guarantee the shipping time of orders that are shipped out through a third party. Please refer to the terms and conditions that the chosen shipping company displays on its website. Shipping time is determined by the shipment class that is chosen.
Local Pick Up at Hvammsvik Hot Springs
Products ordered through the booking engine along with admission to the Hot Springs, can be picked up at the Hot Springs. Products that are ordered through the online store at shop.hvammsvik.com can be picked up at the Hot Spring reception without additional cost within 1-2 (one to two) days. The supply of products at The Hot Springs can not be guaranteed to be sufficient to fulfil the order at the day of arrival.
Import Taxes and Tariffs
Customers are responsible for the payment of taxes and tariffs that might be imposed on them by their country of residence. The Company does not calculate and collect taxes and tariffs.
Return of Products
Products ordered from The Company can be returned within 30 days of purchase for full return of funds. Products, that have been opened, tested or tampered with in any way that diminishes their ability to be sold or diminished their value, or are not returnable. Employees of The Company will determine the condition of a product that is returned. Customers who wish to return a product should send an email to [email protected] for further information on returning products. The processing of product return applications can take 2-3 (two to three) business days and the return of funds can take up to 30 (thirty) business days.
Faulty Goods
If a product is undeniably faulty, The Customer can claim a new product in return. Customers who receive a faulty product should at the first opportunity send an email to [email protected] and state in which way the product is considered faulty. If the packaging, appears on arrival, to have been subject to damage and The Customer suspects that the products have been affected, The Customer should take photographs of the packaging before opening as well as taking photographs of the products that have been affected or might have been affected, and send an electronic copy of the photographs to [email protected].
Privacy and Confidentiality
Hvammsvík Hot Springs stores personally identifiable information for the purpose of processing and tracking orders and shipments. Personally identifiable information is only handed over to a third party in order to ensure the deliverability of a product. Personally identifiable information is never handed over to The Authorities without a court order. Un Hvammsvík Sjóböð geyma persónugreinanlegar upplýsingar í þeim tilgangi að hægt sé að rekja pantanir og sendingar. Persónugreinanlegar upplýsingar eru aðeins afhentar þriðja aðila í þeim tilgangi að koma pöntun til skila. Non personally identifiable information are used to improve user experience on the websites of The Company. Further information on Privacy Policy of The Company can be found on Privacy Policy page on The Company’s website.
